Terms & Conditions

100% satisfaction likeness guarrantee

The 100% Satisfaction Guarantee is subject to receiving good pictures. A "good" front picture is defined as one where the head is NOT turned/tilted in any direction.

With Good Pictures, we will send you pictures for your approval, once you are satisfied with your cake topper or character figurine we will go to ship it out and send the tracking number.

We´ll need for the project: Full front, full profile and full body pictures.

Please send clear and well lighted photos, if you wear glasses send pictures with and without.

We DO NOT offer Satisfaction Guarantee with Sub-par photos. However, we will do the best we can to get the best likeness from the photos. Cancellation will not be given after the works is begin.

Satisfaction Guarantee will be VOID if we are asked to make modifications that stray away from what the straight on picture shows. For example:
1- remove glasses where in the front picture the person is wearing glasses and vice versa,
2- add/remove hat,
3- if the person is squinting and we are asked to open the eyes. The same would apply to all facial features where we are asked to modify the size of the nose, eyes, ears and mouth not in accordance to the picture.
4- Different hair style required from the pictures received.

Glasses will not be the real glasses, not removable and will not be the same style of glasses in the photo. Also hats will not be removable

The guarantee ended after the email photo(s) proof is approved by customer and shipped. Customer can not return the figurines and no refund or redo will be given.

Character Figures, cake toppers figurines are not meant to be portraits or exact duplications of you or your faces.  The product(s) may have minor imperfections.

Picture requirement: minimum 1 Clear, straight front view(Not tilted to the left, right, up or down) and 1 side profile.

We will not send photos for approval for rush orders (2 weeks or less shipping)

Shipping Customer only: All damages must report to Clayfigurines within 3 days or deemed to be in good condition.